Have Questions? We've Got Answers

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How does the cooling fan work?

The built-in fan is powered by solar energy, activating automatically when exposed to direct sunlight. It delivers consistent airflow to keep you cool without the need for buttons, batteries, or charging.

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Can I still use the fan if there’s no sun?

Yes. The fan also works with a USB power backup. Simply connect a small power bank via the discreet USB port to enjoy continued cooling even in shade or during overcast weather.

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Is this suitable for all head sizes?

The hat features an adjustable strap that offers a comfortable, secure fit for most adult head sizes. It's designed for both men and women and ideal for extended wear.

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Is it safe for long-term sun exposure?

Absolutely. The wide brim provides 360° coverage to protect your face, neck, and ears from harmful UV rays, while the breathable mesh ensures ventilation to prevent overheating.

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Does it require batteries or charging?

No batteries are needed for solar operation. The fan runs automatically in sunlight. For added flexibility, a USB backup is available if you prefer to use it without sunlight.

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How do I clean or maintain it?

The hat can be wiped down gently with a damp cloth. Avoid soaking the electronic components. Store in a cool, dry place when not in use.

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Where does this ship from?

We ship from warehouses located globally to ensure your order arrives as quickly as possible from the nearest location.

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What is the return policy?

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information on the policy, please visit our Refunds policy page.

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I ordered multiple products, but only received one?

Nothing to worry about! The other item shouldn't be too far behind. We sometimes send out different products from different warehouses to speed up the process, and get it sent out as fast as possible.

However, if you're still concerned, you are more than welcome to reach out to our friendly customer support staff.